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10. Maintain Credential - Reset

When an employee or contractor forgets the shared secret associated with their credential, usually a password or PIN, they can request a reset. This prevents them from having to request a new credential.

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Pre-condition: An employee has an active, agency-issued credential.

1. Reset Requested The individual forgets their password or PIN. They contact their credential manager for a reset.
2. Identity Verified The credential manager verifies the requestor’s identity.
The verification method will vary by agency.
3. Reset Issued The credential manager issues a reset.
For example, this could be a temporary password or a security link to a web-based reset form.
4. User Conducts Resets The individual resets their password or PIN.

Post-condition: Shared secret is reset and the credential is again ready for use.

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